FAQs & Shipping Info
Our goal is to offer you the best shipping options that no matter where you live. We deliver to hundreds of customers across the world everyday and ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination. Sometimes, it maybe delay a few times to arrive.
WHEN IS MY ITEM(S) SHIPPED ?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
For other special offers and giveaway items, please allow from 2 to 4 weeks for
delivery as they maybe shipping from other countries.
For international shipping allow from 3-7 weeks.
WHERE IS MY ITEM(S) COMING FROM?
Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.
WILL MY ITEM(S) BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.